M-Operasional

Kumpulan Bahan Mata Kuliah Manajemen Operasional Perbanas

*cara download, klik di item yang warna merah yang mau di donload, setelah itu akan muncul halaman baru, lalu klik lagi item yang berwarna merah, download ready!!!

Bahan presentasi (isinya bahasa bule semua dan nomer 2 emang ga ada dari sono nya, jadi jangan tanya lagi yes..):

1. A NEW PERSPECTIVE ON THE EXPERIENCE ECONOMY

3. Customer contributions and role in service delivery

4. SERVQUAL and Model of Service Quality Gaps

5. Measuring performance in services

6. The Impact of Physical Surrounding on Customers and Employees

7. Yield Management Myth

SLIDE MATERI PAK NICO

New Service Development

The Role & The Nature of Service

Service Strategy

UTS

Location Strategies

Iklan

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